A Partner Who Understands Your Business

The HUGHES Difference Begins Here

At Hughes, we understand networks. And we believe that network services can only be successful when they satisfy the specific business and technical requirements of the enterprise.

Our knowledgeable team of account managers, sales engineers, and program managers work closely with your staff to make sure we understand your requirements, business goals, applications, and operations.

The result is a mutually agreed-upon Statement of Work that clearly defines the implementation, success criteria and service deliverables.

A Great Network Begins With a Great Design

Based on an understanding of your objectives, our team will create a customized, network design and network implementation plan. Each step of the way, the design proposal is subject to your review.

Better Testing Leads to Better Networks

Pilot Testing Benefits

• Optimize the network configuration
• Demonstrate application performance 
• Document unique installation or network cutover procedures
• Document test results

Building A Better Network

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When you partner with Hughes, you work with people who have actually developed the technology behind your network.

Program Management

Throughout the engagement, you’ll communicate directly with a single point of contact. Your Program Manager will provide daily and long-term coordination; the relationship is designed to guarantee a smooth exchange of information, and to lend a personalized touch to your experience.

At A Glance: Hughes Program Managers

Program Managers are responsible for the successful coordination of:

• Project plan and implementation schedule
• Customer site installation specifications
• Overall site installation process
• Implementation of site maintenance plan
• Project status reviews

Professional Installation

Our installation team is made up of Hughes employees and Hughes-managed local subcontractors. With over 225,000 remote sites in the U.S. and Puerto Rico, we have the experience necessary for large scale enterprise deployments.  And with the Customer Gateway Portal, you can see the status of all your installations at any time.

Customer Training

Another key benefit of working with Hughes is the world-class training you’ll receive in support of our projects and services. From hands-on courses at our training facility to online training in the use of our Customer Gateway, our Technical Training Group will be there whenever you need help—and for as long as you need it.

Crunching The Numbers, Making It All Work

The network design looks spectacular, but it won’t do you any good unless the project conforms to real-world financial expectations. At Hughes, cost and feasibility are never far from our minds. Our mission to deliver a truly custom engagement extends all the way to the bottom line.

Specializing in all relevant areas of contracts and finance, our solution consultants keep your technical and business requirements in mind to ensure your financial expectations are met. Throughout the engagement, you’ll know how the project will impact your bottom line.

We’re There When You Need Us

When you partner with Hughes, you benefit from a level of support and dedication unrivaled in the industry. Our multi-layered operations and support structure ensures constant monitoring of your network and provides for smooth and reliable communication between your staff and ours.

Layers of Support

Operations Centers

At our state-of-the-art Network Operations Centers, we monitor, manage and control all broadband services 24 hours a day, 7 days a week, 365 days a year. Our operations team is responsible for:

• Troubleshooting hub or network-wide issues
• Capacity planning
• Testing of new applications and new network software
• Providing guidance on the implementation of new applications that may impact the network

Help Desk

It’s not always necessary to send technicians into the field.  Many issues can be addressed remotely, which is why our Help Desk supplies around-the-clock Tier 3 troubleshooting. Help Desk technicians also monitor open trouble tickets, keeping a close eye on schedule and expense.

Field Service

When on-site service is required, you can depend on our extensive field service organization to provide rapid response to any of your locations. Our field technicians have the training and expertise to resolve any remote site issues. And getting service couldn’t be easier. Simply use the Hughes Customer Gateway to engage technical support and then track the status of your trouble ticket via the Web.