Keeping track of a large-scale distributed WAN network is a complex business. Enter the Hughes Customer Gateway, a monitoring solution designed to help Hughes Managed Services customers stay in control. An exclusive Web-based tracking, performance, and fault management tool, the Hughes Customer Gateway monitors all Hughes satellite, 3G/wireless, and landline technologies deployed within the enterprise.

With a full suite of customizable features, the easy-to-use Hughes Customer Gateway ensures a higher standard of network monitoring than ever before. It also hosts an end-to-end view of all customer touch points including installation tracking, trouble reporting, and helpdesk training needs. Plus, using the Hughes Customer Gateway to address common challenges associated with monitoring multiple systems will result in increased uptime, optimized application performance, and faster outage recovery.

Maintain a 360° View of Each Remote Location

• Access real-time network status and fault management data
• Create and monitor trouble tickets
• Track installation from initial scheduling to completion
• Conduct trend analysis, troubleshooting, and capacity planning

The Right Tools and Information

The Hughes Customer Gateway portal enables the enterprise to look at both individual sites and the network as a whole.

Fault Management provides a view of attributes that could impact a site and its performance, enabling early detection of problems and faster resolution of network issues.

• Easy-to-understand graphics such as pie charts, bar charts, and maps show network availability, site problems, and weather-related events
• View enhanced geographic grouping, summary status, Tier 1 diagnostics, hierarchical views, and archiving

Performance Management provides deep network visibility with historical and real-time reports at the site, network, and application levels.

• Monitor and troubleshoot end-to-end application performance.
• Access information such as top applications, top hosts, and related statistics to gain insight into how the network is performing, including trend analysis, network planning, and troubleshooting to improve performance.
• View multi-transport, on-demand reports showing traffic volume and top talkers.

Logistics and Support Management

• One-click access to all needed information
• Enhanced network ticket review capability
• Two-tier help desk support
• Sophisticated search and find navigational features
• Repair and installation calendar
• Online knowledge base
• Dashboard for integrated top-level status view
• Remote site status, including photos

Proactive Monitoring

The best way to get to the heart of problems is to understand exactly where those problems are. To help the enterprise do that, Hughes proactive services provide:

• Proactive monitoring
• Proactive problem notification
• Automatic trouble ticket generation

The Hughes Customer Gateway also provides direct access to systems that monitor the network:

• Geographic map views
• NOC components
• Sites in dial backup

Alarms can be filtered by equipment type:

• CPE (Customer premises equipment)
• NOC (Network operations center)
• VADB (Virtual automatic dial backup)

Optional Features

The Hughes Customer Gateway is offered as part of every Hughes Managed Service. For enterprises that want an even higher level of control, optional advanced features are available on a fee-for-service basis. Contact your sales representative for more information.

Experience and Leadership—Second to None

When enterprises seek a managed services provider, they look for technology and market leadership, deep experience, and strong customer support. For over 30 years, Hughes has led the market in satellite technology, innovation, and service. Now, with combined landline and wireless platforms and single- source management, Hughes Managed Services takes networking to the highest level and empowers companies to achieve seamless connectivity, extend their reach, and expand their competitive horizons.

The Many Flavors of Hughes Managed Services

The Hughes portfolio of managed services combines the best of landline, wireless, and satellite broadband technologies, state-of-the-art management systems, and a dedicated program management team to deliver turnkey solutions to businesses in all industries.

Optimal Network Performance for a Competitive Advantage

The Hughes Customer Gateway provides enterprises with the data and tools they need to better manage their network environments. And that means greater uptime, optimal application performance, and faster recovery from outages—for a true competitive advantage in the marketplace.